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Patient Information

At Rivergrove Medical Clinic we take pride in having you as a patient. We kindly ask you to go through the following list to prepare you for your visit. This will help us provide you with the quality medical care we strive to maintain.

  • If you are calling to book an appointment, to best schedule the appropriate amount of time or to adequately prepare for your appointment, please let the receptionist know at the time of booking what the appointment is in regards to.

  • Upon arrival, please make sure you check in with the medical receptionist.

  • Please present your Manitoba Health Card and let the receptionist know at that time the reason for your visit.

  • We will check your demographic information each time you visit. In between visits, if you change any of your contact information, please advise Manitoba Health by filling out the information Change Form and inform our office at your earliest convenience. This will ensure that if we need to get in touch with you, we can.

  • Turn your cellphone to silent once you enter the office. If you need to talk on the telephone, please use the vestibule.

  • Our office has a public Wi-Fi, if you need to use your iPad while accompanying a patient, please ask for log in information.

  • Children cannot be left unattended in the waiting room while you are seeing your doctor.

  • We require 24 hours notice to change or cancel an appointment. A fee may be charged if this is not met.

  • We are a scent free facility and request that all visitors and patients abstain from using perfumes or fragrances.

  • If your visit is in regards to a WCB Claim, make sure that reception gets all the information required to process your claim.

  • The Walk-In Clinic is available during all working hours. It is intended to provide care for prescription refills and simple medical problems such as colds, ear infections, sore throats, muscle aches and pains. Walk In appointments are short appointments. Therefore for your routine medical care we kindly ask that you call the office to book an appointment with your regular doctor.